About
About Bedrock Heating & Air
Bedrock started in 2009 with one van and a pager. Otis ran every call himself for the first four years, which is most of why the diagnose-first habit is still how every technician here works — he got tired of following crews that quoted a new system before they'd actually checked what was wrong.
We are nine people now and still only work Cherokee, Cobb and north Fulton. Close enough that if something goes wrong on a system we installed, somebody can be back at the house the same afternoon, not scheduled for next Thursday.
The Comfort Plan exists because the emergency calls pay the bills in July and January, but they do not pay them in April. Members get two visits a year whether anything is wrong or not, which is the whole point — most of what we fix on an emergency call was visible six months earlier to somebody who was looking.
“Anybody can sell you a new system. The part that matters is whether they checked if you actually needed one.”
- Serving Cherokee County
- 17 yrs
- Serving Cherokee County
- Typical emergency response
- Same-day
- Typical emergency response
- Comfort Plan members
- 890+
- Comfort Plan members
- Labor warranty on installs
- 2 yr
- Labor warranty on installs
The crew
Who you will actually talk to
Otis Kavanagh
Owner · Lead Technician
Started as a one-van operation in 2009 after eight years working for two larger metro Atlanta HVAC companies. Otis still takes emergency overflow himself most heatwaves, and trains every new technician on the diagnose-first rule personally before they run a solo call.
Priya Naidu
Service Manager
Runs the daily schedule and the Comfort Plan program. Priya is the one who decides where a plan member lands in the queue during a heatwave, and she is the person to call if that ever feels unclear.
Ben Castillo
Installation Lead
Handles system sizing and installation quotes. Ben runs a Manual J load calculation on every replacement rather than matching tonnage to the old unit, which is why the units his crews install run quieter and dehumidify better than a straight swap.
Find out what is actually wrong, before you pay for anything.
Same-day diagnostic, an honest repair-or-replace number, and a technician who will tell you to wait if waiting is the right call.